Making Effective Decisions is all about the ability to use available data and information, to consider all options and to making effective and accurate decisions. Strengths required include analytical skills, being logical and pragmatic, a problem solver, persuasive and reasonable.
Interview Questions:
• Give us an example of a time when you made a difficult decision resulting in a successful outcome.
• Describe a situation when you demonstrated this competency.
• Can you please describe a time when you had to make a difficult decision.
• Describe a time when you had to choose between a number of different options in order to achieve a particular result.
• Tell me about a recent decision you made where you acted outside of standard procedure. What were the circumstances and what was the result?
• Talk me through a complex decision you made, where the data was ambiguous or the information led to two different conclusions.
• Talk me through a mistake or something you did wrong in your previous job.
Effective / Positive Behaviours Indicators
• Identifies and analyses problems and makes correct and accurate decisions based on a variety of internal and external factors.
• Analyse and use a range of relevant, credible information from internal and external sources to support decisions.
• Invite challenge and where appropriate involve others in decision making.
• Understand your own level of responsibility and empower others to make decisions where appropriate.
• Consult with others to ensure the potential impacts on end-users have been considered.
• Present strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.
• Display confidence when making difficult decisions, even if they prove to be unpopular.
