In a previous role within the Civil Service, I wasn’t happy with the way I was carrying out a particular task, and so I decided to ask my manager for guidance and advice. The task in question involved collating departmental sales figures for each quarter which were then presented to company directors who would in turn assess overall company performance. I felt the way I was collating the figures was taking too long, and it also wasn’t in a visually presentable format. After consulting with my manager, she agreed there was a better way to complete the task. We both decided a more efficient way would be to use an online app that had the facility to quickly collate the sales figures and then present them in an easy-to-understand presentation that could be accessed by the company directors. After carrying out some research, we agreed the best app to use was called sales force Analytics. Although the new app had a monthly cost it proved to be very successful and so popular amongst our company directors that they decided to roll it out across the department.

HOW IS THIS DEMONSTRATING CHANGING AND IMPROVING?

Here, you have identified that there is a better way of doing things that has significant improvements across the organization. The example also demonstrates value for money and also efficiency which are very important aspects of working in the Civil Service for all Departments.