I’m passionate in my work and relish in my role. I work collaboratively with the unit manager and effectively communicate across DWP engaging with managers throughout the network; sharing knowledge and best…

While working as a supervisor in a gym, several new classes were introduced. The changes were made in response to a survey of members asking how we could improve, but were implemented…

When | first took over as Application Manager at the Home Office, a very significant amount of “team-time” was being spent doing application or output support. Essentially, the team was fielding queries…

I understand the importance of feedback from customers. That’s why I ensure in all of our after-sale communications there is a link asking customers for their feedback. I believe that understanding how…

What is Managing a Quality Service? Providing service goals with professional excellence, expertise and efficiency, taking into account various customer needs. This competency can be confusing for lower-level applicants who see the…

Question: Please describe a situation where you gave excellent customer service. Sample Answer: Situation / Introduction As Customer Service Manager at the DWP I successfully improved customer service and achieved departmental goals…