This competency is about how to demonstrate effectiveness.
Official Definition:
Communicate purpose and direction with clarity, integrity and enthusiasm.
Communication skills are very important in almost all roles and your interview is the perfect opportunity to showcase these skills. You will be examined by an application form, test or and in your interview using Competency Based Interview questions.
Whether you realize it or not, you use communication skills and influence both inside and outside of work. Stay in touch, make requests, give instructions, talk through choices and decisions, all simple actions in our lives involve the ability to listen, understand, and respond. We use it to build relationships with other people and to get results.
Simply put, Communicating and Influencing is conveying your message in a way that is understood by your audience, is persuasive and also accurate.
Consider the views of others and use your skills to convince them of the value of your ideas.
For senior posts it means introducing new, more effective ways of communication, using digital resources while gaining value for money.
How Can I Demonstrate Effectiveness?
Being able to communicate effectively with colleagues, customers, and managers is an important part of your job role and is a skill interviewers want to see.
You will use this skill every day from just making e-mails, making phone calls, writing reports, or giving presentations. In your interactions with colleagues, managers, and your team, you use a combination of verbal and non-verbal skills to understand, persuade, and convey your message. Not always about what you say but how you communicate it.
Here are some practical ways to demonstrate this competency.
1. Understand the importance. To be able to communicate and influence effectively, you must first realize and understand the importance of it.
2. Know your message. Before you convey a message to others, it’s important to know exactly what your message is and what you want to achieve from it.
3. Select your platform. Once you are clear about what your message is and what you want to achieve from it, you need to choose the best form of communication. Think about the type of message and the audience you communicate with and influence it too. Sometimes short conversations or well-written emails are enough, at other times you might need to present your ideas to a broad audience.
4. Choose your language. Make sure you adjust your language to the audience so they can understand the message.
5. Be short. One of the most important aspects of communication and influence is keeping your message short and not off track.
6. Build relationships. In order to successfully communicate with your colleagues and team members, it is important to engage with them and build meaningful relationships with them.
7. Confidence and credibility. When you influence others, it is important to be confident in your communication and also seen as a source that can be trusted by your colleagues.
Communicating and influencing are important skills that affect all aspects of your life be it communicating with friends, family, or coworkers. Effective communication is very important for almost every job and every industry and is a key skill that civil service and other prospective employers watch out for during the recruitment process.
