What is Managing a Quality Service?
Providing service goals with professional excellence, expertise and efficiency, taking into account various customer needs.
This competency can be confusing for lower-level applicants who see the word ‘manage’ and conclude it must be related to a senior position or with management staff in a certain way.
That is not true because it is relevant to all staff at all levels and relates to how you complete your work area to manage large teams and provide large projects.
Simply put, managing a quality services is:
All about completing your work and fulfilling your goals in the most efficient and effective way.
Providing the best service to your customers and clients and this can be external or internal such as other departments, teams or stakeholders.
How Can I Demonstrate Effectiveness?
In your day-to-day work and in the examples that you talk about in interviews or on applications, you need to show that you plan, organize, deliver and adapt your services in an effective way and that takes a variety of people’s needs.
You need to show excellent planning and organizational skills and time management. You must be reliable and efficient in your duties and you must know and apply relevant project-related approaches, such as risk management, for your daily tasks.
You use your communication skills to gather information from your clients, to anticipate their needs and solve problems.
For senior posts, it’s about creating a work environment that encourages excellence and efficiency in service delivery and also ensures that these services are cost-effective and as precise as possible.
What Types of Situations Can I Talk About?
Managing quality services can be displayed in various forms inside and outside the workplace and here are some potential scenarios to help refresh your memory when choosing your example.
Can you remember the time when you
Did something extra to increase the level of service you provide to clients, exceeding what customers expect while always working within workplace policies and procedures.
Tailored the way you complete tasks or serve customers so that you get better results or get it done faster or to a better standard.
Noting that something is not working properly and making a new process, which benefits the customer and the department.
Seeing something is wrong at work or outside, taking action to intervene, using your initiative and suggesting actions to improve it.
The written application form and interview gives you the opportunity to show your skills in this field and you will be asked to provide examples of where you have used it effectively. The questions are likely to be competency-based which requires examples of past situations where you have demonstrated the competency.
